Government State Digital Services Authority

CivicOne Citizen Services Portal

A citizen portal that digitized 40+ services with accessibility and audit compliance.

CivicOne Citizen Services Portal hero visual

Problem statement

Citizens queued in offices for routine services. Departments ran isolated systems with inconsistent identity and payment flows.

Solution approach

CivicOne provides a unified citizen identity layer, service catalog, status tracking, and payments—with WCAG-aligned UI and department admin consoles.

Technologies used

Angular Java PostgreSQL Azure Docker Kubernetes

Business impact & key metrics

40+ Services digitized
55% Fewer in-person visits
AA Accessibility target met
2.8M Citizen accounts

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